Refund and Returns Policy

Refund and Returns Policy

NatureLuxe accepts eligible returns for both order problems and changes of mind. This policy applies to purchases made directly through natureluxe.art.

Return window

Contact us within 14 calendar days after delivery to request a return. After approval, the item must be mailed within 14 calendar days of receiving the return instructions.

Eligible condition

Returned items must be unused, unworn, and in their original condition, with the original packaging and any protective seals or tags intact. Small differences in natural flower color, placement, and texture are normal characteristics of handmade botanical jewelry and are not defects.

How to start a return

Email sales@natureluxe.art with your order number, the item you wish to return, and the reason for the return. For damaged or incorrect items, include clear photographs of the item and packaging. We will reply with return-by-mail instructions and the correct return address. Please do not mail an item before receiving authorization.

Return shipping and fees

For a change-of-mind return, the customer is responsible for the return shipping cost and for choosing a trackable service. NatureLuxe does not charge a restocking fee. If an item arrives damaged, defective, or incorrect, NatureLuxe will provide or reimburse reasonable return shipping and will make the order right.

Refunds

After an eligible return is received and inspected, the refund will be issued to the original payment method within 7 business days. For change-of-mind returns, original shipping charges are not refundable. For damaged, defective, or incorrect items, approved refunds include the item price and the original standard shipping charge. A bank or payment provider may require additional time to post the credit.

Non-returnable items

Personalized or custom-made items and gift cards cannot be returned for a change of mind. Items explicitly marked “final sale” before purchase are also non-returnable for a change of mind. These exclusions do not limit remedies for items that arrive damaged, defective, or incorrect.

Exchanges and cancellations

We do not currently process direct exchanges. To request an order cancellation, contact us promptly; cancellation is not guaranteed after fulfillment has started.

Business contact

NatureLuxe
1501 Lincoln Blvd. #1210
Venice, CA 90291
United States
sales@natureluxe.art